Incident Management

“Incident management is an integral part of an integrated risk management framework.”

Addressing incidents in the workplace

When an incident occurs within your organisation, the consequences can be serious, including financial losses, loss of productivity and damage to both reputation and employee wellbeing. Having an adequate system in place to address incidents when they arise is a crucial part of any risk management framework. It can also help to prevent incidents from reoccurring.

This course explores what an incident is and how to address it, from building an incident management register, to collecting and interpreting data within it. Depending on what kind of incident has taken place, different types of registers can be used to record the event. This information can then form the basis for making a targeted response, in which incident-related issues are escalated to the relevant people at the appropriate time.

Incident management can be done efficiently if you know what to look for and what to do with it, using the inputs, processes and outputs covered in this course.

Who is this training for?

This course applies to anyone in the workplace – including compliance and risk managers, senior management or other employees – who may be in a position to observe, record or respond to incidents within their organisation.

Course Outline

Module 1:Defining incident management
Module 2:Incident management inputs
Module 3:Incident management processes
Module 4:Incident management outputs